Shipping, Returns & Policies
Flat Rate shipping on all items shipped within the U.S.!
All in stock decor items will ship within 3-10 days. (Usually sooner) Once your order has left the warehouse, transit times will range from 2-7 business days, depending on location. (For example, orders on the West Coast will usually arrive sooner than items on the East Coast) Some items may ship directly from our vendors. Items ordered together may not arrive in the same box.
Our boxes are made from recycled materials and our packaging materials may be re-used in order to try to lighten the load on the environment. At the same time, we want your items to arrive safely. We are trying to keep these two important values balanced in our shipping practices.
Furniture and lighting purchases will be special ordered on your behalf. As a result, these purchases are non-refundable unless there is damage. In stock furniture will ship within approximately 4 weeks. Furniture and some large items will ship via common freight carrier. Freight transit times range from 1-2 weeks. Freight carriers deliver Monday – Friday from 9am – 5pm. A representative from the freight company will call to schedule a delivery date and time that works for you.
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production.
Any item ‘Available on Backorder’ will ship as soon as it becomes available.
The Stonehouse Road cannot deliver to P.O. Box locations or military APO/FPO addresses. The Stonehouse Road is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier or for items that are lost or damaged in transit.
You may return decor items within 7 days of receiving your merchandise for a full refund minus a 20% restocking fee. Because most of our items ship free at a cost to us, any return shipping must be paid for and arranged by the customer. We will provide a refund minus the restocking fee within 3 days from receiving your items. Credit card processing time may take longer. Contact us if you have any questions at email@example.com
Furniture, lighting and truck ship items are not returnable.
We work hard to pack your items with lots of care, but if an item ever arrives damaged we will make it right by sending you a replacement item, or exchange credit. If an item does arrived damaged, please email or message us photos of the damaged item and packaging. Our goal is to make sure you are happy, so please read the descriptions of each item and know our store aesthetic leans toward a worn and weathered look in many of the items. Thank you so much for supporting our small business, we really appreciate you!
Price Match available for New Items (not vintage)
The Stonehouse Road works hard to offer the lowest prices and best service possible for a small shop. If you find a lower price on an identical item available at a direct competitor, we will happily match the price at the time of your purchase. The price includes delivery and applicable sales tax.
The item must be identical in brand name, size, weight, color, quantity and model number. At the time of your request for a price match, the lower price must be published, available, and valid, and you must present a website address showing the valid price. Price match is valid only in the U.S. and only for online purchases.
Offers that include financing. Bundling of items. Free items, buy-one-get-one-free items and gift-with-purchase offers if the retail price is not shown in the advertisement. Typographical or other pricing errors. Mail-in offers and instant rebates. Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used, closeout, damaged product or liquidation sales. Items that are sold by resellers, clearance websites and retail outlets, including, but not limited to eBay and Overstock.com. Category-wide or storewide discounts and Coupon-required prices.
Email us: firstname.lastname@example.org with any questions.
Our brick and mortar location can be found at 7547 Monterey Rd., Gilroy, California 95020
Note: Price match is only available for online purchases